Warranty Terms and Conditions

Limited Warranty

This warranty guidelines shall apply to NEATFI LLC branded products purchased from our official stores on Amazon, Walmart, Google Shopping, OnBuy or neatfi.com only. This also warrants that each Product will be free from factory defects.

Warranty shall be valid for the period mentioned in the applicable warranty policy for each product category. Should any Product fail to perform in accordance to its functions, NEATFI LLC (“Company”) will provide replacement subject to the applicable warranty policy and the warranty terms and conditions as follows:


Warranty Terms and Conditions
  • If any Product covered by this warranty is returned in accordance with warranty claim procedure (Item 3), it should be within the applied warranty period set in this policy and subject to product evaluation.
  • If the said item failed to function as per its specifications, the Company at its option can offer replacement of the Product or part thereof.
  • If replacement has been offered, a one-time replacement will be followed. Warranty will only be valid from purchase date and not from replacement date.
  • If Company chooses to replace the Product but is not available, whether there are no available stocks and/or selling thereof has been discontinued, Company may offer another Product comparable to the returned item or Buyer may choose to wait for a similar Product to be available.
  • This warranty only applies if Product has been properly installed, used, and/or operated based on its specifications and guidelines.
  • This warranty does not cover any misuse and/or any violation of any applicable standards, code, and instructions to use.
  • Any alterations and repair done by another party other than Company’s technicians shall void the warranty.
  • All Products with functionality complaints are subject to assessment of the Company's authorized representative.
  • Warranty shall only apply when Product is proven defective.
  • No warranty shall be claimed without proof of purchase from the Purchaser.
  • Company shall not be held liable for any defects due to electrical supply failures, misuse, and violations to any standards, code, and instructions used.
  • Warranty is limited only on Products specified in these guidelines. No other terms and conditions shall be applied or added without prior written approval of the Company.
  • Replacement of Product purchased due to change of mind is not allowed. Only defective products purchased can be replaced.


Warranty Claims Procedure
  • Send an email to care@neatfi.com with the following information:
    • Details of purchased product
    • Date of purchase
    • Details of product defect
    • Video of product defect
    • Proof of purchase (Order ID)
  • All returned Products are subject for Company’s assessment upon checking on the actual item.
  • Company shall provide its evaluation within 48 hours
  • Company may claim charges for the returned Product found to be in good condition.
  • For products for replacement purchased within 6 months, the customer is eligible for free shipping. For products purchased after 6 months, customer will shoulder the shipping fee

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Warranty periods per product category

This covers the warranty policy of NEATFI LLC from which you (“Purchaser”) bought the products. This policy is applicable only to NEATFI LLC branded items.

This warranty policy is subject to the provisions below and the terms and conditions (“Warranty Terms and Conditions”).


Warranty Period

Purchaser is entitled to warranty period as presented in the table below:

Special Conditions

  • Warranty period shall start from the date of purchase.
  • Purchaser has to provide complete complaint information.