FAQ

SHIPPING & DELIVERY

Do you do International Shipping?

Yes, we have warehouses in the USA, Canada, United Kingdom, Germany, France, Spain, Italy, Netherlands, Japan and Australia.

Do you offer free shipping?

Yes, we do! Everything ships free with no minimum purchase.

 

ORDERS & PAYMENT

What payments do you accept?

We currently accept payments via Paypal or Credit/Debit(Mastercard/Visa) cards.

Can I change my order after I’ve placed it?

Here at Neatfi, we always make sure to fulfill your orders the soonest time possible so you get them right away! That means that we are often unable to make changes after an order is placed. In some cases there might be a small window of time where we can change your shipping address or other information. Please contact us as soon as possible and we’ll see what we can do.

The product I want is out of stock! When will you be restocking?

Please let us know what products you are interested in purchasing and we will be more than happy to double check for you!

How can I reach you?

Please send an email to care@neatfi.com or visit our contact page here.

 

WARRANTIES

Do you have a warranty?

Yes, we do. All our lamps come with a 3-year extended warranty. For all other products, please refer to our full warranty here.

Do I need to register my purchased item to your warranty program?

Yes, please register to our warranty program within 14 days from the date of delivery. You may register here.

 

RETURNS & REPLACEMENTS

What is your return policy?

Not completely satisfied with your purchase? No problem - we process returns and exchanges within 30 days of purchase. Just pack it back up and ship it back using our prepaid shipping label.

How long does it take to process a return?

We wanted to make sure that returns and refunds are processed as quickly as possible. Please give us up to 5 business days to inspect the item once received and to generally process the return.

How do I request a replacement?

Please refer to our Warranty Claims Procedure here.

 

GENERAL

Are you open to collaborations?

Yes, we are. Thanks for your interest! We love hearing from you. Email us at care@neatfi.com or via chat support.

Do you offer any discounts for buyers?

Yes, we do! Please provide your email address and be the first to learn more about our awesome deals and promotions!