Frequently Asked Questions

When will my order ship out?

Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

Can I track my order?

Do you do International Shipping?

International shipping is determined by a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items and the destination country.
International shipping will be calculated and guaranteed during checkout based on the items you are purchasing and your shipping destination.

How do I make a purchase?

We currently accept payments via Paypal or Credit/Debit(Mastercard/Visa) cards!
Click on an item to view the details.
Select the details (if any), and click on 'Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen product(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
Click on ‘Next’ once you’ve finalized your order. Confirm your mailing address and please remember to include your phone number so we can include it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.
Pay via Paypal or Credit/Debit card and voila, you’re done!

The product I want is out of stock! when will you be restocking?

Please let us know what products are you looking for and we will be more than happy to double check for you!

Do you offer any discounts for buyers?

Yes, we do! Please provide your email address and be the first to learn more about our awesome deals and promotions!

How do I request a replacement?

First, please get in touch with our friendly clients specialists via chat support and we will do our best to ease your problems!

How can I reach you?

Please send an email to care@neatfi.com or visit our contact page here